What is back and neck pain Massage?
Massage therapy focused on back and neck pain issues. I use a variety of techniques to get the best results possible, not every technique works the same for every body.
What is the difference between getting a massage at Heart and Hands Healing Massage vs. any other spa or place in Yamhill County that offers massage?
A LOT. Let's put it this way: A Dentist is a Doctor too... but not the kind of doctor you would choose to deliver your baby. Since we specialize in Neck and Back pain we know just the area's to work to help you get better faster. Though we are well versed in full body massage.
Do you only work with people suffering from Back and Neck pain?
Although 80% of our clients are suffering from Back and Neck pain, 15% come in for other therapeutic services, and the other 5% are people who just want relaxation.
What do I need to wear?
Come as you are. Once you get in the massage room the therapist will introduce you to the massage table and explain how to get on it. They will ask you to get completely undressed after they step out for a moment, as we prefer not to have to work around anything. You are welcome to leave undies on if you have a good reason to. It is standard massage practice to leave you covered at all times with a sheet and a light blanket, with one area at a time skillfully uncovered to be worked on, and re-covered securely when that area is finished. You will be comfortable and modest, and the therapist will check in with you to make sure you are not too cold or too hot.
What is required in order to reserve my appointment?
Your full name, email address, mobile number, a credit or debit card on file to guarantee your appointment, as well as what your looking to get out of your massage.
What is your cancellation/rescheduling policy?
Your appointment time has been reserved for you and nobody else. It is common courtesy, and in your agreement when you sign your intake form, to give no less than 24 hours notice for cancellations or rescheduling. Though we may make exceptions on a case-by-case basis, cancellations/rescheduling for any reason, within 24 hours of your appointment, are subject to a $35 cancellation fee, or 50% of the full cost of your session, whichever is greater. If we can re-book your vacancy with another client, you will not be charged at all. Cancellations/rescheduling with less than 2 hours notice are treated the same as no-shows (missed appointments with no notice), and are charged at the full session rate, unless by some miracle we can fill your vacancy last-minute with another client. If you cancel because you are in labor, we ask for a minimum of 3 hours notice. Less than 3 hours notice will be charged $35 or 50% or the full cost of your session. We know life gets busy; therefore we give you a bunch of reminders and confirmation requests to support you in honoring this window of time. Please double check your calendar and set adequate reminders!
What if I'm running late for my appointment?
We ask all clients to ALWAYS plan on arriving 5-10 mins early for any massage session. Unlike the average doctor's office, we actually run on time! If you are late, we will get you on the massage table quickly, and you will get whatever time remains of the session you are paying for. Just communicate with us if you are going to be late, and we'll see what we can do, but please understand that we don't usually have wiggle room in our schedule. If you are so late that you have to cancel, see policy above for no-shows. (If you are early, and your therapist ends up taking you back a few minutes late, you'll still get the full time you booked and it's up to the therapist to make up time in her schedule.)
Do you take walk-ins?
No. But we sometimes have same-day/last- minute appointments. Please call/text first, or book online. Appointment is required.
Do I need a note from my doctor?
Not unless you have certain high-risk conditions that could be complicated by promotion of blood flow throughout your body via massage. If you have any concerns in general about massage, feel free to ask your provider. We are totally confident working with you and will let you know after we receive your intake form if there are any further concerns.
Do you accept insurance?
Yes, I do some insurance billing. If your insurance covers massage, some insurance companies want us to be credentialed with them specifically, and this can take some time. They may also require you to have a doctors referral or prescription. I also do MVA treatment, and can bill them directly with the proper paperwork.
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Heart & Hands
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